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Help Center

Help Center

Order/Product/Shipping/Return Questions

(Order) Find all of our payment info here!

(Order) How long will it take to receive my order?

(Order) I only got one of my items. Where is the rest of my order?

(Order) Can I hold parts of my order?

(Product) Should I get a rug pad?

(Product) How do I care for my area rug?

(Product) Are the colors on your website accurate?

(Product) My rug is off a few inches on one side! Is this normal?

(Shipping)Do you ship to P.O. boxes?

(Shipping)Will you ship to me?

(Shipping)My item shipped via Freight. How do I track it?

(Shipping)How will my item ship?

(Shipping)Do I have to pay for shipping?

(Return)Will I have to pay for the return shipping if I decide to return my item?

(Return)How do I return an item?

(Return)What is your return policy?