Return and Refund

We're sorry you weren't satisfied with your rug!

Email us at with your invoice number and reason for the return. We will walk you through the easy process of returning the rug properly back to us!

Buyer pays for return shipping

Note: as a business, we are able to provide you with a much lower cost of shipping than one would get as a consumer. 

You may return an item for a refund of the purchase price within 10 days of delivery.

Rugs must be returned in the same original condition to received full refund.

Rugs under $300 and clearance rugs are final sales and will not be accepted for returns.

Kilim under $300 will not be accepted for returns.